Return Policy

We strive to offer all customers the very best customer service. We are not able to take all items back for refund or exchange, however.

Unused items in intact, original packaging and feed dated with a production date of no longer ago than one month will be refunded at full price.

Open, partially used, defective or damaged merchandise are eligible for store credit or exchange at manager’s discretion. Old or opened feed is not returnable.

Chicks and plants are living things and sometimes will simply not thrive. For this reason, we generally allow for replacement of dead plants and chicks for a period of 48 hours after purchase. We will not refund plants or chicks that have not been cared for correctly at any time. All chick and plant returns or exchanges are at our discretion and your request may be respectfully denied.

We are not responsible for the condition of worms, chicks, or other living things that are ordered through us but not picked up on the scheduled day. 

As much as we sympathize, we are not able to refund or exchange chicks with illnesses or malformations beyond the 48 hour period.  

We can now take back roosters that were purchased as chicks from us (sorry no refunds).