Return Policy

We strive to offer all customers the very best customer service. We are not able to take all items back for refund or exchange, however.

All returns and exchanges must be accompanied by a receipt. We may be able to locate the receipt in our computer if the store is not too busy. This is a great reason to join our “customer appreciation program” at time of your first purchase as this makes it easy to look up purchases.

Returned items must be exchanged at the time of return as no gift cards will be issued.

Sale priced items are sold as is and are not refundable or returnable.

Only items in re-sellable condition may be returned or exchanged. Defective items may be exchanged or refunded within 30 days of purchase.

Other items are may be eligible for exchange or refund at manager’s discretion.

Feed:

Feed in unopened, sellable condition may be returned within 30 days of purchase for full refund.

Opened bags of feed cannot be returned unless they are discovered to be moldy, wet or otherwise inedible when first opened. Animals unwilling to eat it is not a valid reason for return as they often take a few days to adjust to a new feed. 

Live Plants and Animals:

Poultry and plants are living things and sometimes will simply not thrive. For this reason, we generally allow for replacement of dead plants and chicks for a period of 48 hours after purchase. We will not refund plants or chicks that have not been cared for correctly at any time. All chick and plant returns or exchanges are at our discretion and your request may be respectfully denied.

We are not responsible for the condition of worms, chicks, or other living things that are ordered through us but not picked up on the scheduled day. 

As much as we sympathize, we are not able to refund or exchange poultry with illnesses or malformations beyond the 48 hour period.  

We can now take back roosters that were purchased as chicks from us (sorry no refunds).